Whether it’s groceries, a laptop, or sneakers, Svuum is delivering exclusively ecommerce purchases to consumers with express delivery services, focusing on an insanely quality CX.
Svuum is an innovative company focusing on customer oriented, quick and efficient last-mile delivery. Our team consists of passionate people who strive to elevate the level of experience and customer service provided to online shoppers located in the Greek market.
We are looking for a skilled area operations manager for Northern Greece, Based in Thessaloniki.
Three key areas that you will always focus on are service quality, customer experience, and productivity of your department.
Main activities are:
- Review the operational forecast and determine productivity requirements for operations, manage a team group to meet all hub’s goals.
- Support all safety programs to ensure a safe work environment for all associates and delivery service providers.
- Proactively identify and lead process improvement initiatives.
- You will be part of the Svuum Last Mile Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Svuum orders direct to customers.
- Leading a team of Hub Leaders, Community Managers, Dispatchers and Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with clients for the daily operational coordination.
- Tech Savvy, great competency in MS Excel
- Excellent communication skills
- Organizational and time management skills while multitasking
- A natural tendency to communicate effectively, lead & inspire team members
- Experience in Logistics or relevant field will be a plus
- Competitive remuneration
- Company Car
- Career development opportunities